Help Centre
Answers about booking, your account and payment – no sign-in needed.
Popular articles
- Quick helpHow do I get help right away?
- Quick helpWhat can I do if I can't sign in?
- Booking an appointmentHow do I book an appointment?
- Managing a bookingHow can I reschedule my appointment?
- Cancellations and feesHow can I cancel my appointment?
- Cancellations and feesWhat happens if a salon cancels my appointment?
- Vouchers and loyalty pointsHow do loyalty points work?
All topics
- 4 articles
Quick help
- How do I get help right away?
- What can I do if I can't sign in?
- I didn't receive a confirmation code – what now?
- What should I do if the app isn't working?
- 4 articles
Booking an appointment
- How do I book an appointment?
- How can I pay?
- How do I know my appointment is confirmed?
- How do I redeem a voucher when booking?
- 3 articles
Managing a booking
- Where do I see my appointments?
- How can I reschedule my appointment?
- How do I contact the salon directly?
- 4 articles
Cancellations and fees
- How can I cancel my appointment?
- When does a cancellation fee apply?
- What happens if a salon cancels my appointment?
- What are "Open payments"?
- 4 articles
Vouchers and loyalty points
- How do loyalty points work?
- How do I redeem loyalty points?
- How do I gift a voucher?
- Where do I enter a promo code?
- 2 articles
Reviews
View all - 6 articles
Account and privacy
- How do I change my profile details?
- How do I change my password?
- How do I set up notifications?
- How do I save a salon as a favourite?
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