What should I do if the app isn't working?
A few simple steps fix most problems. If none of them helps, get in touch with us.
This helps in most cases
- Check your internet connection: Try switching between Wi-Fi and mobile data.
- Restart the app: Close the app completely and open it again.
- Update the app: Open the App Store or Google Play and install the latest version.
- Restart your device.
It is only one particular screen
Pull the view down to reload it. If an error message stays on screen, please take a screenshot of it.
Report the problem to us
Open Profile → Support → New report and briefly describe what you wanted to do and what happened instead. Attach the screenshot. If you can't get into the app at all, send us an e-mail – the address is at the bottom of this page.
Important: A problem with the app does not affect an existing appointment. It remains booked with the salon.
Last updated on 12 October 2026