What can I do if I can't sign in?
Usually it is the e-mail address, the password or a registration that has not been confirmed yet.
Check these points first
- E-mail address: Is it the address you registered with? Watch out for typos and spaces at the end.
- Password: Upper and lower case matter.
- Sign-in method: If you registered with "Sign in with Apple", sign in that way again.
E-mail not confirmed yet
After you register, we send you a confirmation. You can only sign in once you have confirmed it. Check your spam folder too. You can have the confirmation sent again from the sign-in screen.
Too many attempts
After several failed attempts the app blocks sign-in for a short time. Wait a few minutes and try again.
Account paused or deleted
You reactivate a paused account simply by signing in and confirming the prompt. A deleted account cannot be restored – but you can register again.
Still not working
Send us an e-mail from the address you registered with. The contact address is at the bottom of this page.
Last updated on 12 October 2026