When does a cancellation fee apply?
Each salon sets the deadline and the amount itself. You see both before booking and again before cancelling.
Who sets the rules?
Each salon decides until when you can cancel free of charge and whether a fee is due after that. There is no single deadline for all salons.
Where do I see the terms?
- Before booking: in the salon profile and in the last step of the booking.
- Before cancelling: The app shows you whether you can still cancel for free or what fee the salon charges.
Cancelling within the deadline
If you cancel at such short notice that a fee is due, the app asks for your consent first. Nothing is cancelled without your consent. Give a reason: in case of illness the salon can waive the fee, if it has set this up.
How is the fee paid?
- Paid online: The fee is deducted from your refund.
- Payment on site: The fee is collected via your stored payment method. If that fails, it appears in your Profile under Settings → Open payments.
No-show
If you don't turn up without cancelling, the salon records you as a no-show. The salon can charge a fee for this as well.
Last updated on 12 October 2026