How do I get help right away?

Is it about a specific appointment?

Then the salon is the quickest route: it knows your appointment and can change it too.

• Open Bookings and tap the appointment. The salon's contact details are shown there.
• You can find your previous messages with the salon in your Profile under Notifications.

Is it about the app, a payment or your account?

Write to our support team straight from the app:

1. Open Profile and tap Support.
2. Tap New report.
3. Choose what it is about and describe your request. A screenshot often helps us.

Our reply appears under My reports. You can also see the status of each request there.

You don't have an account or can't get in?

Then send us an e-mail. You will find the address at the bottom of this page under "Didn't find what you need?". For questions about an appointment, please name the salon and the date so we can find it.