I didn't receive a confirmation code – what now?

Code by e-mail

• Wait a minute or two – some mailboxes are slow.
• Look in your spam or promotions folder.
• Check that the e-mail address shown is correct.
• Have the confirmation sent again from the same screen.

Some mailboxes show a confirmation link instead of a code. Open it and then return to the app.

Code by text message

• Check the phone number including the country code.
• Do you have reception? No text message arrives in flight mode or on Wi-Fi only.
• Wait about a minute before requesting a new code. Only the most recently sent code is valid.

The code is not accepted

A code is only valid for a short time. Request a new one and enter it straight away. After several failed attempts you need to wait a moment.