What happens if a salon cancels my appointment?

How you find out

If the salon cancels – for example because someone is ill – you are notified immediately. Under Bookings the appointment is shown as cancelled, and you find the salon's message in your Profile under Notifications.

What happens to my money?

• Paid online: You get the full amount back via the original payment method. Depending on your bank it can take a few working days to appear in your account.
• Payment on site: Nothing was charged, so there is nothing to refund.
• Voucher or loyalty points: Redeemed balance and redeemed points are returned to you.

You are not charged a cancellation fee when the salon cancels.

Booking a new appointment

Open the salon via Bookings or your Favorites and simply book again.

The refund hasn't arrived

If nothing has arrived after ten working days, contact us via Profile → Support → New report and name the salon and the date of the appointment.