How do I set the cancellation deadline and fee?

Setting the terms

1. Tap More at the bottom.
2. Open Salon & booking → Cancellation Policy.
3. Set up to how many hours before the appointment guests can cancel free of charge.
4. Set whether a fee is due after that and how much it is.
5. Set the rescheduling deadline and save.

What guests see

The rules are shown in your salon's profile and in the last step of the booking. If a guest cancels within the deadline, the app shows them the fee and asks for their consent.

How does the fee reach me?

• Appointments paid online: The fee is withheld from the refund to the guest.
• Payment on site: The fee is collected via the guest's stored payment method. If that fails, the guest sees it as an open payment.

Waiving the fee in individual cases

You can set that no fee is due in case of illness. The guest gives a reason when cancelling.

Note: Changes apply to new bookings. For appointments already booked, the terms that applied at the time of booking remain.